Cancellation Policy
Some items in our store are available as a subscription, a pre-order, or through our Virtual Try-On feature. Here's how each one works, and how to make changes if you need to.
When you subscribe, you're set up for recurring deliveries based on the duration and frequency you choose — and your subscription automatically renews at the end of each term unless you cancel. Your payment method is stored securely and charged for each delivery, unless you've chosen to pay in advance. You can cancel or change your subscription anytime. Just find the link in any of your order confirmation emails to manage it directly, or reach out to our team and we'll take care of it for you.
See our Returns Policy for details on returns and refunds.
A pre-order lets you secure an item before it's back in stock or officially released. We collect the full amount at checkout, and your order ships as soon as it's ready.
Estimated ship dates are shown on the product page and again when you add the item to your cart, so you always know what to expect before you buy.
You're free to cancel your pre-order any time before it ships. Once it's shipped, the order itself can't be cancelled, but you're welcome to request a refund. Refunds on pre-orders are issued as store credit — our standard policy. If your situation calls for something different, reach out to our team; we review these case-by-case and are able to refund your original payment method.
See our Returns Policy for full details.
A pre-made item is already completed and ready to ship. We process your order as quickly as possible, and it typically ships within 1–2 business days of purchase. Once your order has shipped, delivery generally takes 5–7 business days, depending on your location and the shipping carrier. Estimated delivery timeframes are shown at checkout so you know what to expect before you buy. You're free to cancel your order any time before it ships. Once it's shipped, the order itself can't be cancelled, but you're welcome to request a refund. Refunds on pre-made orders are issued as store credit — our standard policy. If your situation calls for something different, reach out to our team; we review these case-by-case and may be able to refund your original payment method instead.
See our Returns Policy for full details.
Not sure if it's the right fit or look? Use the 3D Try It On button on any eligible product page to preview the item before you buy — no need to order it first and decide later. This gives you a realistic look at how the piece fits and moves, so you can shop with confidence from the start. Have questions about any of the above? Our team is happy to help — just reach out. Contact Us at anytime!
